Frequently Asked Questions

At Thomas-Johns Consultancy, LLC, we believe in transparency and helping our clients make informed financial decisions. Below are answers to some common questions about our services, fees, and policies.


General Questions

1. What services do you offer?

We provide financial consulting services tailored to individuals, business owners, and families. Our expertise includes:

  • Personal and business financial planning

  • Life insurance and risk management strategies

  • Business development and financial structuring

  • Retirement and wealth-building strategies

  • Financial education and empowerment

2. Who do you typically work with?

We specialize in serving women, physicians, and business owners, helping them build financial stability and generational wealth.

However, our services are open to anyone seeking financial guidance.

3. What is your process for working with new clients?

We start with a comprehensive consultation where we assess your financial goals and needs. From there, we outline a tailored action plan. Our process includes:

  1. Initial consultation (goal-setting and assessment)

  2. Gathering necessary financial information

  3. Strategy development and recommendations

  4. Implementation and ongoing support

4. Do you have a minimum income requirement?

Yes. We typically work with individuals and business owners earning $125,000 or more annually. This allows us to deliver comprehensive planning, strategic advice, and ongoing support aligned with your financial goals.

Fees & Payments

5. How do you charge for your services?

Our fees vary depending on the service. We offer:

  • Flat-rate fees for consultations

  • Hourly rates for singular advisory services

  • Commission-based compensation for insurance products, if applicable

We will always disclose pricing details before providing services

6. Do you offer free consultations?

We may offer a complimentary introductory meeting to determine if our services align with your needs. Full consultations are paid and include a detailed financial assessment.

7. What forms of payment do you accept?

We accept major credit cards, debit cards, bank transfers, and electronic payment platforms.

A 3.85% processing fee covers payment platform charges for all transaction types (credit and debit cards, etc.) and is included in your invoice total.

8. What happens if our meeting goes over the scheduled time?

To respect everyone’s time and keep things running smoothly, each meeting is scheduled with a set time limit. If we exceed that time, an additional fee of $100 per 30 minutes will apply.

This rate is a discounted extension from my standard $200 hourly consultation fee, and is designed to allow us the flexibility to continue the conversation when needed, especially if we’re diving into more detailed or complex matters.

If you feel more time may be necessary, feel free to schedule a follow-up meeting using the link HERE

9. Are your fees tax-deductible?

Financial consulting fees may be tax-deductible under certain circumstances. We recommend consulting a tax professional for guidance.

Appointments & Cancellations

10. How can I schedule an appointment?

You can book a meeting directly through our [online scheduling system], or you can contact us at [your email/phone number] to arrange an appointment.

11. What is your cancellation and refund policy?

To respect everyone’s time, we have the following cancellation policy:

  • Cancellations within 24 hours of the meeting: No refund.

  • Cancellations 24-48 hours in advance: 50% refund.

  • Cancellations 48+ hours in advance: Full refund or reschedule.

  • Rescheduling: Clients may reschedule once at no charge if done within the allowed timeframe.

  • Retainers and initial fees are non-refundable.

12. Do you offer virtual meetings?

Yes!

We provide consultations via Teams, phone calls, and in-person meetings (in our office or your preferred location).

Financial Planning & Advice

13. Can you help with both personal and business finances?

Absolutely!

We specialize in both personal and business financial planning, ensuring that your financial future is aligned with your professional and personal goals.

14. Do you provide investment advice?

We offer financial education and strategy development but do not directly manage investments. However, we can guide you in making informed investment decisions.

15. Will you work with my accountant, attorney, or other advisors?

Yes!

We encourage collaboration with CPAs, attorneys, and other financial professionals to create a comprehensive financial strategy for you.

16. How often will we meet to review my financial plan?

The frequency of meetings depends on your needs. We typically recommend quarterly or semi-annual check-ins to ensure you stay on track.

Legal & Compliance

17. Are you a fiduciary?

Yes!

When providing investment advisory services, we act as a fiduciary and are committed to putting our clients’ best interests first. In other areas of financial planning and insurance, services may be provided under a suitability standard. We are transparent about the capacity in which we are acting and will always explain this clearly before making any recommendation.

18. Is my information kept confidential?

Yes!

We prioritize client confidentiality and adhere to strict data protection policies. Your financial information will never be shared without your consent.

19. Do you sell any financial products?

We provide financial planning and guidance, and in certain cases, we may recommend financial products—such as insurance or investment solutions—when they align with a client’s goals and overall plan. Any recommendations are made with transparency, and we clearly explain how products are compensated so clients can make informed decisions.